Support ✦ Discord, tickets and email

A team,not a bot.

Behind every ticket, a real person based in France. Reachable on Discord and by ticket, to get back to you as fast as we can, and properly.

Our support team is French-speaking. You're welcome to write to us in English, but we can only guarantee a reply in French.
(01)How to reach us

Three channels, one goal: getting back to you.

Recommended
Fastest

Discord

Our community and our team, live. Ask your question, share a screenshot and talk directly with the team.

LiveThe fastest channel
Join the Discord →
Structured follow-up

Tickets

For detailed technical requests: migration, advanced configuration, incidents. Every ticket is followed by a real person until it is resolved.

Follow-upA real person until it is resolved
Open a ticket on Discord →
Admin & billing

Email & phone

Billing questions, sales inquiries, partnerships or affiliation: write to us or call our business line. Our team is French-speaking and replies in French.

contact@talcloud.frReplies in French
+33 2 21 73 00 75Monday to Saturday, 8 am to 6 pm (French time). Outside these hours: on-call team for emergencies only.
Send an email →
(02)What our support covers

From launch to optimization, we have you covered.

(01)

Setup & configuration

Installing your server, choosing the version, mods and plugins, and setting up the control panel.

(02)

Incidents & troubleshooting

Crashes, lag, dropped connections, backup restores: we diagnose the issue and get you back online as fast as we can.

(03)

Migration & transfer

Coming from another host? We bring over your worlds, databases and files without extended downtime.

(04)

Security & Anti-DDoS

L3/L4/L7 protection, always on. During an attack, the team monitors and adjusts the filtering with you.

(05)

Billing & subscription

Plan changes, RAM upgrades, refunds, payment methods: everything is handled by email or ticket.

(06)

Advice & optimization

Sizing your server properly, improving performance, securing your bot: we share what we know.
(03)Frequently asked questions

What people ask us most often.

Discord is our fastest channel: the team replies there as quickly as possible. Every ticket is followed by a real person until it is resolved, and email requests get a reply in French as soon as we can.

Through the TalCloud Discord, our fastest channel, by ticket from the client area, by email at contact@talcloud.fr or by phone at +33 2 21 73 00 75. The line is open Monday to Saturday, 8 am to 6 pm (French time); outside these hours, an on-call team handles emergencies only (blocking incident, server offline). You always talk to a real person, never a bot.

Our support team is French-speaking and based in France. You are welcome to write to us in English, but we can only guarantee a reply in French. You deal with a team that knows your infrastructure and your games.

Absolutely. We help you bring over your worlds, databases, configurations and files, and get your server back online without extended downtime.

Join our Discord server, then open a ticket in one click from the dedicated channel. You can also email us at contact@talcloud.fr for any admin or billing request.

Got a question? Talk to us directly.

No endless queue, no automated replies. Join our Discord and talk directly to a real person. Our team is French-speaking: replies are only guaranteed in French.

Join the Discord → Send an email