Data protection ✦ GDPR

Privacy policy.

This English version is provided for convenience only. The French version is the only legally binding one and prevails in case of discrepancy. Read the French version

How TalCloud collects, uses and protects your personal data, in accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés). Last updated on October 6, 2026.

01

The data controller is TalCloud, whose contact details are listed in our legal notice. TalCloud is committed to processing your data fairly, transparently and securely. Data related to your account and your hosted services (games, VPS, websites) is stored on infrastructure located in France. Only the site's audience measurement, which requires your consent, uses a third-party tool (Google Analytics) that may involve a transfer outside the European Union: see the Cookies section.

02

We only collect the data needed to provide our services:

  • Identification data: last name, first name, email address, account ID.
  • Billing data: billing address and order history (payment data is processed by our payment providers and never stored by TalCloud).
  • Technical data: IP address, connection logs, browser type, and information about the hosted services.
  • Support data: content of your exchanges with our support team and on Discord.
03

Each processing activity relies on a legal basis within the meaning of Article 6 of the GDPR:

  • Account managementPerformance of the contract
  • Billing & paymentPerformance of the contract & legal obligation
  • Technical supportPerformance of the contract & legitimate interest
  • Security & fraud preventionLegitimate interest
  • Marketing emailsConsent
  • Audience measurementConsent (cookies)
04
  • Account data: for the entire duration of the contractual relationship, then deleted within 12 months after the account is closed.
  • Billing data: kept for 10 years to meet our accounting and tax obligations.
  • Connection logs: kept for 12 months in accordance with legal obligations.
  • Prospecting data: 3 years from the last contact.
05

Your data is only accessible to authorized TalCloud staff and to our technical processors (payment providers, datacenter operators, support tools). These processors are contractually bound to comply with the GDPR. Your data is never sold to third parties. Any transfer outside the European Union is covered by appropriate safeguards (standard contractual clauses).

06

Under the GDPR, you have the following rights at any time:

  • Right of access to your data and to obtain a copy.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten").
  • Right to restriction of and objection to processing.
  • Right to data portability.
  • Right to withdraw your consent at any time.

To exercise these rights, contact our personal data officer at contact@talcloud.fr. You can also file a complaint with the CNIL (French data protection authority, cnil.fr).

07

The site uses cookies that are strictly necessary for it to work (session, security), which are exempt from consent, as well as audience measurement and preference cookies that require your consent. You can accept, refuse or configure these cookies at any time through the dedicated banner or your browser settings. Cookies last no longer than 13 months.

Audience measurement - Google Analytics

To understand how the site is used and improve it, we use Google Analytics 4 (provided by Google Ireland Ltd), triggered only after you give your consent through Google Tag Manager. No measurement takes place until you click "Accept" on the banner.

Google Analytics sets cookies (_ga and _ga_*) that last up to 13 months, in order to produce traffic statistics (pages viewed, traffic source, device type). This data may be transferred to Google (Google LLC, United States); this transfer is covered by the European Commission's standard contractual clauses. You can withdraw your consent at any time by deleting the site's cookies in your browser; audience measurement will stop immediately.

08

The TalCloud app lets customers view their client area from an iPhone.

  • Sign-in: it happens on our usual sign-in page (clients.talcloud.fr). The app never has access to your password.
  • Data displayed: name, email address, phone number, postal address, services, invoices and credit balance. This data comes from your client account and is loaded each time the app is opened. It is not stored on the device.
  • Data stored on the device: a session token, stored securely in the iOS Keychain and deleted when you sign out, as well as your display preferences.
  • Notifications: if you turn them on, a technical notification identifier provided by Apple is saved on our servers. It is only used to send you our announcements (incidents, maintenance, news) and is not linked to your client account. Notifications are delivered through Apple's Apple Push Notification service. You can turn them off at any time in the app or in iOS Settings.
  • No tracking: the app contains no advertising, no audience measurement tool and no third-party tracking service.
  • Account deletion: from the app (Compte ▸ Supprimer mon compte, meaning Account ▸ Delete my account), or from the client area by opening a request with support. Invoices are kept for the period required by law (see Retention period).
09

TalCloud implements appropriate technical and organizational measures to protect your data: encrypted communications (TLS), L3/L4/L7 Anti-DDoS protection, access control, regular backups and hosting in secure French datacenters.

10

For any question about the protection of your data, write to our personal data officer: contact@talcloud.fr. See also our terms and conditions of sale and our legal notice.